ATHE Level 3 Award In Contact Centre Operations in the Financial Services Sector

Level

Level 3

Qualification Number

601/8021/3

Total Credits

6

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Course Overview

Notice: This qualification has been withdrawn.

This details of this qualification are currently being updated. Please check back soon.

Details Unit Aims
Telesales Competency Techniques
Credits: 2
Mandatory: No
  1. Understand the sales process, Be able to plan sales calls, Be able to manage inbound and outbound call demands
Treating Customers Fairly
Credits: 2
Mandatory: No
  1. Understand the value of effective communication, Understand the benefits of good customer service and professionalism to an organisation, Understand the consequences of poor customer service and professionalism, Understand the financial regulatory require

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