Customer Services Executive Vacancy


ATHE currently has a vacancy for a Customer Services Executive.


Job Type: Full-time Permanent (5 days / 35 hours per week)

Salary: £22,500 to £24,500 p.a. based on experience

Reports to: Head of Business Development

Place of Work:  Norwich head office


About ATHE

We are a regulated awarding organisation based in Norwich with a rapidly increasing international profile, working with 200 recognised centres in over 35 countries to complement our strong brand presence in the UK.

We offer a diverse portfolio of vocationally orientated and internationally recognised qualifications, many of which are eligible for UK funding.  Our qualifications are also approved as progression pathways to relevant Bachelor’s and Master’s Top Up degrees by a growing number of UK and international Universities, providing significant tertiary education opportunities for our learners.


About the Role

The role has customer service responsibilities across the full customer lifecycle, supporting and monitoring ATHE recognised centres prior, during and after the recognition process.  Principal accountabilities involve customer engagement with prospective and existing centres and learners; supporting centres through ATHE processes for recognition, learner registration and certification; and coordinating activities with colleagues to help ensure the smooth running of the office.


Candidate Profile

The successful candidate will demonstrate sound organisational and multi-tasking skills, developed in an office-based customer service / facing role with three to five years’ experience.  Collaborative by nature and able to build effective working relationships at all levels, the postholder will possess strong communication skills both written and oral.  Experience of the education sector and the role of awarding organisations would be a bonus, as would familiarity with the finance function within an organisation.  A strong commitment to personal development will match the opportunities the role presents and the ethos of the organisation.

 You can download the job specification here.

Application Process

Interested candidates should submit a completed application form, together with their CV and a covering letter outlining why they believe they will be successful in the role, to Alex Birks, Chief Executive at ATHE, Clarence House, 6 Clarence Road, Norwich NR1 1HH, email:, telephone: 01603 760030.

The closing date for receipt of applications is Monday 2nd September 2019.